Personnel Management: the importance of monitoring

参考答案:Suggested answers:
a．It is very important to monitor stress levels among staff in a company. Think about a time when one employee had a conflict with another. The supervisor or manager would want to find out the causes and effects. What was the conflict How did it feel to have that conflict How did you resolve the conflict Did you act as a mediator Do you think you could have resolved the conflict more successfully if you had known about some techniques of conflict resolutions If you have monitored the stress level, you could possibly work out solution to the stress problems. You could be able to make prediction about what causes them stress. The best approach is for managers to see the workforce as internal customers. Staff service should be as important as customer service.
b．Good quality, trained, healthy and committed staff can improve the performance of the organization as much as poorly motivated staff can damage it. It is very necessary to monitor stress levels among staff in a company. If you do it, you may find out the facts: Worries give staff the most stress. He or she may have a frantic schedule. Academic pressure makes him nervous Or she worries about her demanding work or about her kids. Solving one problem at a time helps him/her to deal with stress. You could help the employees reduce stress. You may organize activities to improve the relations among the staff members. Sports may help them to deal with stress.
答案解析:[解析] conflict战斗，冲突。supervisor主管，督导。mediator调停人，斡旋者。frantic疯狂的，急忙的，错乱的。schedule程序表，进度表，时刻表。demanding